No-Resolution Labor Guarantee: If our technician is unable to diagnose your printer issue or if we cannot provide a viable repair path, you will not be charged our standard labor fee.
1. Single Repair Appointments
- Pre-Session Cancellation: You may cancel or reschedule an online service session up to 1 hour before the scheduled time with zero penalty.
- 30-Day Service Guarantee: If the identical symptom recurs within 30 days of service, our technicians provide a complimentary follow-up online session at zero charge. If unresolved, a 100% refund of the service fee is granted.
2. Maintenance Subscriptions (6-Month & 1-Year AMC)
- 14-Day Full Refund Window: Cancel within 14 calendar days of purchase for a 100% refund if no online service sessions have been utilized.
- Pro-Rata Cancellation: After 14 days, used tune-up sessions are computed at standard one-time rate ($49 each), and the remaining balance is refunded.
3. Replacement Spare Parts
Newly installed spare parts carry an independent 90-day parts replacement warranty. Defective components are swapped free of charge within 90 days.
4. How to Request a Refund
To submit a refund or cancellation request, please email your work order receipt or subscription number directly to our billing desk:
- Office Address: 30 N Gould St Ste R, Sheridan, WY-82801
- Billing Email: billing@printfix365llc.site
- General Support: info@printfix365llc.site
- Website: printfix365llc.site