1. Information We Collect
When you contact our service desk, request online assistance, or enroll in a maintenance agreement, we collect:
- Contact Information: Full name, company name, email address, and service address.
- Hardware Logs: Printer serial number, network hostname, MAC address, error log codes, and page count counters.
- Billing Information: Processed securely via encrypted, PCI-DSS compliant financial gateways.
2. Use of Information
Collected information is used exclusively to provide online technical support, execute scheduled maintenance, invoice services, and honor service warranties.
3. Online Diagnostic & Session Security
Online diagnostic sessions are conducted strictly with your live authorization using TLS 1.3 encrypted secure utilities. Technicians access only print queues, spooler buffers, and driver properties. Technicians never inspect personal files or confidential local documents.
4. Data Retention & Safeguards
Service records are retained solely for warranty fulfillment (30 to 90 days) and active AMC agreement management. Information is stored in encrypted databases behind enterprise firewalls.
5. Inquiries & Requests
To request deletion or verification of your customer records, contact our privacy desk at info@printfix365llc.site, billing department at billing@printfix365llc.site, or write to our office at 30 N Gould St Ste R, Sheridan, WY-82801.